Sales Powered by Service – Retail

Overview
A half day course which transforms your frontline staff into an effective sales team who not only listen to the customers needs but maximise on those needs, whilst still giving great service. It works effectively as a stand-alone programme or a follow-up to the Principles of Customer Service – Retail.

Course objectives

To review the sales cycle and understand how it influences your customers purchasing decisions
To discuss the value of knowing your products and services and identifying customers needs
To learn how to up-sell, cross-sell and link-sell
To identify the various customers in a business and how each contact with them is crucial
To understand the benefits of selling beyond the basics

Course content

Your customer service level
The sales cycle
Knowing your products and services
Moments of truth
The keys to sales
You have the power
Handling no in sales

Who should attend this course
Anyone in your organisation involved in selling goods or services. This course is a useful refresher for more experienced staff or for new staff who need to understand how to maximise sales for the business.

Programme length: Half day
Delegate cost: 65.00 + VAT per delegate
Customised training: this programme can be customised to meet the specific needs of your business following a detailed needs assessment by a licensed trainer (costs will vary).

WorldHost
The Principles of Customer Service – Retail
Sales Powered by Service – Retail
Frontline Management Solutions – Retail