Frontline Management Solutions – Retail

Overview
A one-day course for managers and supervisors providing practical information which will help them do their jobs more effectively, and provide customer service excellence.

One day a person is ‘one of the team’ and the next day they can be a supervisor of the team. To perform this role effectively and get results through other people, requires a new range of skills. This course helps participants to make the transition from team member to an efficient and respected supervisor.

Frontline Management Solutions – Retail covers all the important areas a supervisor and manager have to cope with. Through exercises, case studies, practical examples and clear guidelines we will develop the necessary skills and knowledge to achieve results through the effective supervision and management of staff.

Course objectives

To provide supervisors with the necessary knowledge, skills and behaviours to increase their effectiveness in their current roles
To equip supervisors and managers with the managerial skills necessary for them to adapt to changing demands in the future and consistently meet the needs of your customers
To improve succession planning by providing a structured development program which will enable supervisors to fulfil their potential within their company

Course content

Front line = bottom line – creating the customer experience
High performing teams – balancing for success, leadership styles
Explore the power in empowerment – four steps to empowerment
Building commitment – the benefits of reward and recognition
Hiring and induction – critical steps
Training – can you afford not to?
How to manage change
Look after yourself – productivity and the balance wheel
Strategy – pulling it all together

Who should attend this course
First line managers, supervisors or team leaders new to the role, or for anyone who is considering taking on or applying for a new position that requires supervision of others. This course helps participants to make the transition from team member to an efficient and respected supervisor or manager.

Programme length: Full day (can be broken down into 2 hour sessions)
Delegate cost: £120.00 + VAT per delegate
Customised training: this programme can be customised to meet the specific needs of your business following a detailed needs assessment by a licensed trainer (costs will vary).

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