Business Benefits
WorldHost™:
- has a proven track record
- is an essential tool for businesses seeking to protect their bottom line and improve customer retention rates
- is one of the most effective customer service courses available for the retail sector
- provides a quality-assured level of service recognised throughout the industry
- is flexible in its delivery – it can be customised for your organisation
- is dynamic and supported by excellent resources and practical guidelines
- leads to a recognised qualification allowing for the development of transferable skills
- is provided by quality assured trainers
Employees who are properly trained and who demonstrate professional customer service skills can improve customer satisfaction and customer loyalty. This, in turn, helps the business retain customers and improve profits as it costs less to retain a customer than to acquire a new one. In addition, customers who are pleased are more open to additional sales messages and are more likely to refer others as potential customers. Employing good listening skills and questioning techniques can shorten the interaction time with customers. This allows an organisation to serve more customers in less time, possibly with fewer staff.
The principles of customer service – retail
This course provides you with an opportunity to review your customer service approaches at company level. It provides delegates with an opportunity to share best practice and gain invaluable skills and techniques that are the fundamentals of service professionalism. All delegates are encouraged to take pride in what they do and where they work. Business benefits include:
- Increased value from customer interactions
- Improvement in customer perception of the organisation
- Increased customer satisfaction
- Reduction in customer complaints
- Stronger customer relationships
- Improved customer loyalty
- Reduced conflict and confrontation
Delivering the same customer service training to all staff gives them a common framework and language for dealing with customers. This allows your business to brand the interaction and make excellent service part of the core offer to the customer, thereby adding value.
Investing in your employees through training makes them feel valued and improves motivation. In addition, when employees treat customers well by using proper customer service skills, they are more likely to be treated well in return. Both these factors can help to increase employee loyalty and reduce turnover, thereby lowering your staffing costs.
Sales powered by service – retail
“Oh, I’m just looking” – How many times do your sales people hear that? You see, they only hear that because they ask the wrong questions. We will tell you a little known phrase to use on the approach that makes it just impossible for them to say this again!
This half day programme will provide staff with the latest thinking in retail sales. From what to say on the approach through to closing the sale and looking for up-sell and cross-sell opportunities, your team will go away from this training day armed with the tools and knowledge to really impact on your bottom line.
Frontline management solutions – retail
Businesses always want to ensure that their managers are both up to date with regards to management and business strategies as well as confident in their training and ability. By developing your managers you increase their knowledge, motivation and confidence. This leads to an increase in workforce productivity. Some of the other benefits include:
- Strong leadership helps to increase the competitive edge of your business
- Improved customer service experience by ensuring your managers give the right support to their teams
- Improved customer service skills and efficiency in work practices
- Helps to keep ahead of the pace of change
- Improves staff morale and retention
- Helps to motivate and empower your people
- Improve your business reputation and be known for your excellent customer service
