How to get the most out of your staff through training
There are a series of development programmes on offer to all businesses and their employees.This will provide opportunities for store staff to learn new skills and achieve a variety of qualifications.
Retail Knowledge
Retail Knowledge qualifications cover the skills specialism needed for selling, service, team working, health & safety, dealing with theft and specialist products. The knowledge required for these qualifications can be delivered through in-house training, through a retail skills shop, online or using a workbook.
Retail Skills
Retail Skills is the competence based qualification for retail store operations. It is achieved in the workplace and recognises what people can do. This qualification can be embedded within a company’s normal training. It is structured so that staff can achieve recognition for a general retail sales role or specialist role, such as beauty consultant, butcher, fashion stylist or visual merchandiser.
Key benefits for retailers:
- Provides rigorous training leading to better business performance
- Supports formalised training specifically developed to meet retailers’ needs
- Identifies and develops talent pool
Retail Apprenticeships
A Retail Apprenticeship equips the apprentice with the skills, knowledge and understanding required for their role in retail. The programme can be tailored to fit different types of retail businesses and job roles.
Key benefits for retailers:
- Promotes formalised training, which results in higher labour retention
- Assesses competence of staff and directly influences an improving bottom line
- Encourages talented young people into the business
Basic skills
Retail skills shops support the Government’s Skills for Life agenda in England by providing a range of courses through local partners, particularly Further Education providers, for retail employees with basic skills needs.
This includes:
- ESOL
- Adult literacy and numeracy
Staying compliant in retail
Current legislation and licensing can make running a retail business a real challenge.
The National Skills Academy for Retail’s network of retail skills shops offers a comprehensive range of training solutions to help retail businesses ensure they are aware of current legislation and its impact. The training solutions also assist retailers with the right qualifications to run their business legally.
Courses cover:
- Basic first aid
- Health and safety
- Legality of running a business
Key benefits for retailers:
- Keeps retailers legally compliant
- Avoids costly litigation
- Increases awareness of legality and health and safety
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